PARENT INFOTerms & Conditions

By booking or attending any of our activities, you agree to have read and understood the following Terms & Conditions. Big Bold Youth CIC reserves the right to modify or cancel these conditions at any time. An up-to-date version of these conditions can be found at www.bigboldyouth.org.uk/terms

Section 1 – Payment

  1. For our regular activities, a free trial is offered to all new students. A refundable deposit of £5 is required to reserve a place for the trial session. This will be refunded following attendance of the trial, or if 48 hours notice is given if change to date of trial or cancellation of place. After this, fees are due termly as standard and a one-off registration fee of £5 will also be charged. Fees are generated in the form of an invoice which will will be emailed to the address provided on your account. We do not accept cash or cheques; however, if you are unable to bank transfer or provide us with a credit/debit card, please contact the office to discuss alternative options. We do have a monthly payment option available in the form of a recurring charge – please contact the office to set this up. For both payment methods, we require at least 4 weeks written notice for all cancellations. Should this leave any remaining weeks in the term beyond the above notice, we will issue a refund dependant on the number of sessions left. Due to the cost of providing our regular weekly drama classes, refunds cannot be issued for non-attendance. In the event of a class cancellation, a credit will be issued to your account. In the event of a weather related cancellation, a credit may also be issued at the discretion of the company.
  2. For our one-off activities, fees are due at the time of registration. Cash cannot be accepted at venues; however, if you are unable to bank transfer or provide debit/credit card details, please contact the office to discuss alternative options.We do have a monthly payment option available in the form of a recurring charge – please contact the office to set this up. We require at least 72 hours’ written notice for all cancellations, and a full refund will be processed if we are notified before this deadline. Due to the cost of providing our one-off activities, refunds cannot be issued for non-attendance. In the event of an activity cancellation, a credit will be issued to your account. In the event of a weather related cancellation, a credit may also be issued at the discretion of the company.
  3. Big Bold Youth CIC reserves the right to charge a £5.00 late-payment for either overdue invoices or failed recurring charges.
  4. Online bookings are processed by ClassBiz, operated by ThinkSmart Software, and online payments (including monthly recurring charges) are processed by Stripe. 

Section 2 – Uniform

  1. For our regular activities, students must wear either a branded hoodie or t-shirt which are now part of our uniform policy. This is both to encourage professionalism within our classes as well for safety reasons. This does not apply to free trials where t-shirts are issued afterwards or our one-off activities. New t-shirts are available for purchase and cost £5.00. 
  2. Students are required to be appropriately dressed; we would recommend students wear clothes that they are able to move in (i.e. joggers) and wear trainers or similar soft soled shoes at all times. For hygiene reasons, students will be unable to take part if they are bare-foot. Due to the nature of our activities, the following items are prohibited: skirts, flip-flops and sandals.
  3. Staff may refuse entry to students who are deemed inappropriately dressed. In the event of this occurring, a parent or guardian will be called for student collection. Refunds are unable to be processed as this is classed as non-attendance.

Section 3 – Attendance

  1. Students should arrive at least 5 minutes before an activity is due to start, to ensure it begins on time and to avoid any disruption for other students. 
  2. If a student is unable to attend an activity, please notify the office either via phone or email as soon as possible. Every activity is customised to our student’s needs and therefore it is necessary for us to have an accurate estimate of numbers. 
  3. As detailed in Section 1, we cannot offer refunds for non-attendance. If students are working towards a project or performance, it is important that they commit to rehearsals; if a student is found to be regularly missing rehearsals, staff have the right to alter casting arrangements.

Section 4 – Behaviour

  1. This code of behaviour aims to:
    1. Identify acceptable and unacceptable behaviour
    2. Encourage cooperation, honesty, fairness and respect
    3. Create an environment where your self-esteem, self-respect and self-confidence will grow
    4. Encourage you to recognise and respect the rights of others
    5. Encourage you to take responsibility for your own behaviour
    6. Help resolve conflicts and make it clear what will happen if you decide not to follow the code.
  2. Students should:
    1. Cooperate with others
    2. Be friendly
    3. Listen to others
    4. be helpful
    5. have good manners
    6. treat everyone with respect
    7. take responsibility for your own behaviour
    8. talk to a staff member about anything that worries or concerns you
    9. follow this code of behaviour and other rules (including the law)
    10. join in and have fun!
  3. Students shouldn’t:
    1. be disrespectful to anyone else
    2. bully each other (online or offline)
    3. behave in a way that could be intimidating
    4. be abusive towards anyone.
  4. This code of behaviour is part of a process for making sure everyone who participates in our activities receives appropriate support.
  5. If a student behaves inappropriately, staff will remind them about the code of behaviour and ask them to comply with it. They will give them an opportunity to change their behaviour. This gives them the chance to reflect and to plan a positive response with support from staff.
  6. If a student continues to behave inappropriately after their first reminder, or if their behaviour is more serious, they will be given a formal, green light warning by staff. Staff will record the incident and inform their parents or carers. He/she will also talk with them about what happened and agree what support they need to improve their behaviour in the future.
  7. If they continue to behave inappropriately after the green light warning, they will be given a formal amber light warning by staff. Again, staff will record the incident and inform their parents or carers. He/she will also talk with them about what happened and agree what support they need to improve their behaviour in the future.
  8. If they continue to behave inappropriately after the amber light warning, they will be given a formal red light warning by staff. Again, staff will record the incident and inform their parents or carers. At this point, staff may decide to exclude them for the current activity and/or from future activities.
  9. If any member of staff becomes concerned that their behaviour suggests you may be at risk of significant harm or that you may present a risk of significant harm to other children, they will follow child protection procedures.
  10. We see parents and carers as valuable partners in promoting positive behaviour and will involve them as appropriate. We will always inform and involve your parents or carers if you receive a formal warning for inappropriate behaviour.

Section 5 – Photography & Videography

  1. Upon registering for one of our activities, you will be asked to sign a photography consent form. By signing, you agree that Big Bold Youth CIC may take photographs or videos for both educational and publicity purposes. These may appear on our website, email newsletters, promotional films, printed materials including leaflets, posters and adverts, in press releases sent out to the media and in reports to funding bodies. They may also appear on our social media accounts including Facebook, Twitter and Instagram. Please note that websites can be seen throughout the world, and not just in the United Kingdom, where UK law applies. We will, of course, not include any email or postal addresses, telephone numbers in any online or offline use. We will also remove any personally identifiable information such as names. If any testimonial quotes are obtained on or after the event, these may be matched to the photographs/videos we take. To comply with the Data Protection Act 1998, by registering for any of our activities, you accept the following conditions of use:
    1. Each photo and/or video is valid for five years from the date taken
    2. We will not use the photographs and/or videos for any other purposes than those mentioned above.
    3. We will not include personal details (such as addresses or telephone numbers) on our website, printed materials or other marketing/promotional materials.
    4. Copyright of photographs/videos taken will remain with Big Bold Youth CIC

Section 6 – Venues

  1. Big Bold Youth CIC will ensure that students are made aware of the fire evacuation procedure; however, we cannot accept responsibility for the loss or damage to any articles or property left at the venues we us.

Section 7 – Health & Safety

  1. We are committed to safeguarding the children and young people that we work with. As part of our commitment to safeguarding, we apply a safer recruitment process for all staff, including enhanced DBS checks, references and training. We take measures to ensure that students are kept safe during our activities; however, we cannot accept responsibility should any personal injuries be sustained.

Section 8 – First Aid

  1. In accepting these terms and conditions, you give staff permission to act as loco parentis in the event an emergency medical situation arises. This permission includes but is not limited to, if the need arises for administration of first aid and/or other medical treatment which in the opinion of a qualified medical practitioner may be necessary. You also understand that in such circumstances that all reasonable steps are made. 

Section 9 – Security

  1. As part of our security protocol, staff are trained not to release students to those who are not logged as an “Authorised Adult”. In agreeing to these terms, you understand that unless we have written or verbal authorisation for another adult to collect your son or daughter, the student will not be released until contact has made with the parent/guardian.

★★★★★  Big Bold Youth is the highlight of my son’s week!

“Thursdays are the favourite day of the week in our household! I wasn’t sure how feasible ‘online’ drama sessions would be, but James has woven his magic to create sessions that are interactive, engaging and enjoyable. My son is a happier and more confident person after each session”
Rona Burt
Parent

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Contact us
Harben House, Milton Keynes MK16 9EY
+44 1908 086 015
Monday - Friday: 10 AM - 5 PM
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Big Bold Youth is the trading name for Big Bold Youth CIC, registered in England and Wales. Registered No: 11002212. Registered Office: Harben House, Severn Drive, Milton Keynes, Buckinghamshire MK16 9EY